Congratulations! By buying from Gymnastics Express your items are covered by our “12 Month Guarantee” on all the products we sell.
This guarantee fully covers you against failure or defect from manufacturing or material faults.
If an item disappoints, due to a manufacturing or material fault, within 12 months of purchase, we will refund or replace it.
As you would expect, this excludes: typical wear and tear; failure caused by misuse or alteration, improper care of product, or if it is not used for its designed purpose.
If you are in any doubt about the nature of the issue with your product, we are very happy to discuss it with you.
Also, we are happy to swap new purchases, if you change your mind or the product is the wrong size/type.
In this case, item(s) must remain unmarked, not chalked and have all protection labels intact.
The original product packaging isn’t important, but the product itself must be new and unused.
With over 35 years of experience manufacturing products and supporting our customers, we can advise you on the difference between what has “simply worn out” and what has failed.
Please Get in Touch before returning anything, so that we can look after you properly.